Cancellation and Refund Policy for 5 Elements Santulan and 5ES Application

At 5 Elements Santulan, we strive to offer the highest quality of programs, services, and events. We understand that sometimes plans change, and we have designed a fair cancellation and refund policy to address such situations. Please read the policy below to understand how cancellations and refunds are handled for our various services, memberships, and events.

1. General Policy for Memberships

1.1. Silver, Gold, and Diamond Memberships

• Non-Refundable: Membership fees for Silver, Gold, and Diamond levels are non-refundable once payment is processed.

• Cancellation: You can cancel your membership at any time. Cancellation will prevent the renewal of your membership for the next billing cycle, but no refunds will be issued for the current cycle.

1.2. Membership Upgrades and Downgrades

• Upgrading Membership: If you upgrade your membership (e.g., from Silver to Gold), the difference in the cost will be charged. The new membership will take effect immediately, and no refund will be provided for any unused time from the previous membership.

• Downgrading Membership: You can downgrade your membership before the next billing cycle. The downgrade will take effect after the current cycle ends, and no refunds will be issued for the current period.

2. Events, Webinars, and Workshops

2.1. Paid Events

• Cancellation by You: If you cancel your registration for any paid event (e.g., workshops, seminars, or webinars), you must do so at least 7 days before the event to be eligible for a 50% refund of the registration fee.

• Cancellation Within 7 Days: If you cancel within 7 days of the event, no refund will be issued.

• Event Credits: In certain cases, we may offer event credits in lieu of a refund, which can be applied to future events or services.

2.2. Event Cancellation by 5 Elements Santulan

• If the event is canceled by 5 Elements Santulan, a full refund of the registration fee will be provided, or you may choose to receive a credit toward future events.

3. Programs and Courses

3.1. Online Programs and Courses

• Non-Refundable: Fees for online programs, courses, and certifications are non-refundable once you have accessed the course material.

• Cancellation: If you have not accessed the course content, you may request a refund within 3 days of purchase, and we will process a full refund.

• Exceptional Cases: In cases of medical emergencies or other unforeseen circumstances, you may contact us at [Insert Email Address] to discuss possible alternatives, such as credits toward future courses.

4. Subscription Services (5ES Application)

4.1. Subscription Fees

• Subscription fees for premium features on the 5ES application are non-refundable once payment is processed. Subscriptions can be canceled at any time, and you will continue to have access to premium features until the end of your billing period.

• Trial Period: If a trial period is offered, you can cancel before the trial ends to avoid being charged. Once the subscription begins, no refunds will be provided.

4.2. In-App Purchases

• All in-app purchases made through the 5ES application are non-refundable.

5. Digital Products (E-books, Guides, and Tools)

5.1. Non-Refundable:

All digital products such as e-books, downloadable guides, and tools are non-refundable after purchase due to the nature of digital goods.

6. How to Request a Cancellation or Refund

If you need to cancel a membership, event registration, or request a refund, please contact us at:

Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]

Please include the following details:

• Full Name

• Email Address associated with the purchase

• Order/Transaction ID

• Reason for Cancellation or Refund Request

7. Processing Time

Refund requests will be reviewed and processed within 7-10 business days of receipt. Once a refund is issued, it may take additional time for the funds to reflect in your account depending on your payment provider.

8. Changes to this Policy

5 Elements Santulan reserves the right to modify this cancellation and refund policy at any time. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly. Your continued use of our services after any changes indicates your acceptance of the new policy.