Privacy Policy for 5 Elements Santulan and 5ES Application

​5 Elements Santulan (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website 5elementssantulan.com, use our services, and access our mobile application 5ES.

Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website, application, or services, you agree to the collection and use of information as outlined in this policy.

1. Information We Collect

We may collect the following types of information to provide and improve our services:

1.1. Personal Information:

When you register for an account, participate in our programs, or contact us, we may collect the following:

• Name

• Email address

• Phone number

• Mailing address

• Payment information (for membership subscriptions or event registrations)

1.2. Device Information:

When you access our website or use the 5ES mobile application, we may collect technical data such as:

• Device type (e.g., mobile, desktop)

• Operating system

• Browser type

• IP address

• Device identifiers (e.g., MAC address, IMEI)

• App usage data (e.g., how often you use the app, session length)

1.3. Health Information (Optional):

Some of our programs and services may request health-related information to personalize your wellness plans. This includes:

• Weight, height, and BMI

• Health goals

• Activity levels

• Diet preferences

We only collect health information if you voluntarily provide it, and it will be used solely to enhance your personalized experience.

1.4. Cookies and Tracking Technologies:

We may use cookies, web beacons, and other tracking technologies to collect and store information about your use of our website and app, including:

• Pages viewed

• Time spent on pages

• Links clicked

2. How We Use Your Information

We use your personal data for the following purposes:

2.1. Service Delivery:

• To create and manage your account on 5elementssantulan.com and 5ES.

• To provide personalized wellness plans and programs based on your data.

• To process your payments and manage subscriptions.

2.2. Communication:

• To send you updates about your account, upcoming events, and new content.

• To respond to your inquiries or provide customer support.

• To send promotional materials or newsletters if you’ve opted in.

2.3. App and Website Improvement:

• To understand user behavior and preferences to enhance the user experience.

• To track and analyze usage trends on the website and mobile app.

• To improve the quality, performance, and functionality of our website and app.

2.4. Legal Compliance:

• To comply with any applicable laws and regulations.

• To protect our rights, privacy, safety, or property, and that of our users.

3. Data Sharing and Disclosure

We will not share or disclose your personal information to third parties except in the following circumstances:

3.1. Service Providers:

We may share your data with trusted service providers who assist us in operating the website and app (e.g., payment processors, email service providers). These providers are bound by contractual obligations to keep your information confidential.

3.2. Legal Obligations:

We may disclose your information if required by law, such as to comply with a court order, legal process, or government request.

3.3. Business Transfers:

In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction. We will notify you of such events and give you the option to opt out of the data transfer.

4. Data Security

We use a variety of security measures to protect your personal data from unauthorized access, use, or disclosure. These include encryption, firewalls, and secure data storage. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request that we delete your data at any time by contacting us at [Insert Email Address].

6. Your Data Protection Rights

Depending on your location, you may have the following rights concerning your personal data:

• Access: You have the right to request copies of your personal data.

• Correction: You can request that we correct inaccurate or incomplete information.

• Deletion: You can request that we delete your personal data, subject to legal obligations.

• Objection: You have the right to object to our processing of your personal data in certain circumstances.

• Data Portability: You can request that we transfer your personal data to another organization or to you.

To exercise these rights, please contact us at [Insert Email Address].

7. Children’s Privacy

Our website and mobile application are not directed toward individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal information from a child, we will take steps to delete it immediately.

8. Third-Party Links

Our website and app may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. Please review the privacy policies of these websites before providing them with your personal data.

9. International Data Transfers

If you are accessing our services from outside [Your Country], your data may be transferred to and processed in a country with different data protection laws. By using our website and app, you consent to this transfer and processing.

10. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: basicishealth@gmail.com
Phone: 09930803499
Address: f 502, Palava Smart City , Thane Mumbai